Availability Management

Establish credibility with your customer by ensuring that your quality of service can be measured and improved.

Mentpro will implement Availability Management within your organisation and ensure that the level of availability delivered in all IT services meets your agreed availability needs and/or service level targets in a cost-effective and timely manner.

Benefits of Availability Management

Some key benefits of Mentpro’s Availability Management solution that will improve the service to your customer.

  • Potential service availability issues are identified and corrected before they negatively impact service
  • Effective Availability Management influences your reputation of the business in market place.
  • The levels of Availability required are agreed, measured and monitored to fully support Service Level Agreements
  • The frequency and duration of IT Service failures will be reduced over time
  • Your IT support organisation is seen to ‘add value’ to the business

The deliverables from our Availability Management service

Our approach to Availability Management can be summarised as follows:

  • Establish an Availability Management Framework
  • Produce and maintain an appropriate and up-to-date availability plan
  • Provide advice and guidance to your business and IT on all availability-related issues
  • Ensure that your service availability achievements meet all your agreed targets (Evaluations against SLAs)
  • Assist with the diagnosis and resolution of availability-related incidents and problems (Service Outage Analysis)
  • Assess the impact of all changes on the availability plan (Scheduled as well as unscheduled changes)
  • Assist businesses with proactive measures to improve the availability of business services
  • Implement effective measurement and reporting of availability, reliability and maintainability
  • Ensure adherence to best practices and recognised standards (ITIL / COBIT 5 / ISO/IEC 20000)
  • Perform availability business impact assessments and risk analysis
  • Assess current availability, monitor and create a baseline.
  • Assist you with planning for new or changed service requirements.
  • Investigate and address availability issues

MentPro - Johannesburg
Tel: +27 11 486 1422
Fax: +27 86 512 7009

MentGrow - Johannesburg
Tel: +27 11 486 1422
Fax: +27 86 512 7009

Physical address
2 Coetzer Street , Greenside , Johannesburg